Terms &
Conditions

This website is operated by Eden in the Wilde. Throughout this agreement, the terms "we", "us", "our" and "The Vendor" refer to Eden in the Wilde. By visiting our site and/or purchasing our services, you engage in our "Service" and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

By hiring our floral arrangements, you understand that these florals are artificial and made to replicate fresh flowers. They are not real flowers and will not bloom, wilt, or deteriorate as fresh flowers would.

All hired items may show normal wear and tear due to declining condition over time, even though Eden in the Wilde regularly maintains the hired items. By agreeing to this Terms of Service, you understand and accept this condition.

Payment Option: 30% Deposit + 70% Balance

A 30% deposit is required to secure your date. This deposit is non-refundable and non-transferrable. The remaining 70% balance is due 30 days before your ceremony date and will be automatically charged to your payment method on file.

If your event is less than 30 days away, full payment is required at booking. You may modify your requested items up until 7 days before your ceremony date, if those items are still available at the time of request.

A 90-day cancellation notice is required for any refund. Cancellations requested within 90 days of your ceremony date will result in forfeiture of the entire deposit with no refund. This is because florals have already been purchased, created, and staff have been booked for delivery and installation.

To request a cancellation, please email us at: hello@edeninthewilde.com

You may reschedule your event date up until 90 days before your original ceremony date, provided your new requested date is available. If your event must be cancelled due to acts beyond your control (weather, illness, family emergency, etc.) within 90 days of your ceremony, we will move your deposit to another available date, free of charge.

If no alternative date is available, no refund will be issued. Delivery times are subject to change and are not confirmed until 7 days before your ceremony. We will finish all setup no later than 1 hour before your ceremony start time and will contact you prior to your event to confirm delivery times.

Alterations to your order (additions, subtractions, or changes) can be made up until 7 days before your event date if the requested items are available. A guaranteed minimum payment of 85% of your original order applies.

To request alterations, please email us at: hello@edeninthewilde.com

You agree not to move, alter, or tamper with any hired items once they have been delivered and installed. This includes adding fresh flowers, removing flowers, or changing the arrangement of florals. Damage fees will apply to any unauthorized alterations.

You must be mindful when walking or placing objects around the hired items. Be particularly careful with candles and floral placement. You agree to not hold Eden in the Wilde or their staff responsible for any hired items breaking due to weather, tampering, touching, pushing, hanging, or knocking over by anyone or anything at the venue.

All items are hired and must be returned to Eden in the Wilde at the agreed-upon teardown time in the same condition they were set up in, free of damage or alterations.

A temporary damage/security deposit of £500 may be charged to your card 1 day prior to your event. This will remain a pending transaction for 7-10 business days if there are no damages. If damages occur, the actual amount will be charged; any remainder will be refunded.

You are responsible for the hired items from time of possession to time of return. You assume entire risk of loss, regardless of cause. If items are damaged by venue staff, you are responsible for repair costs. If items are lost, stolen, or damaged beyond normal wear and tear, you will pay all replacement or repair costs as determined by Eden in the Wilde.

Any missing or damaged items will incur an additional 4x cost. For example, if any part of a bud vase hire is missing, the replacement fee would be 4x the hire price.

NO OPEN FLAME candles are permitted around our artificial floral arrangements. Only real candles enclosed in glass hurricane vases with the flame under the top edge are permitted. No part of our floral arrangements can hover over any open flame.

Eden in the Wilde reserves the right to refuse setup of florals in any designated area if there is unsafe flame placement. We will be held blameless for any damages resulting from violation of this policy, and damage fees will be charged as applicable.

Please confirm whether your ceremony will be indoors or outdoors no later than 4 hours before your ceremony start time. If your ceremony is outdoors, we aim to deliver and install florals close to your guest arrival time to minimize weather exposure.

Once florals are set up, it is your responsibility to shelter them from rain, wind, hail, or snow. If inclement weather occurs, notify Eden in the Wilde immediately. Your coordinator must be prepared to protect the florals or move them to a sheltered location.

If inclement weather is occurring when we arrive, we will not install at your designated outdoor space. We will wait for weather to clear (if time allows) or leave florals in a sheltered area for your coordinator to install. If inclement weather occurs after setup and you request we move arches to another location at the same address, an additional fee of £250 will apply. There will be no refunds given for floral arrangements after delivery.

All hired items will be delivered, installed, and set up by Eden in the Wilde and our team. After installation, items are not to be moved by anyone except our team or your approved coordinator in exceptional circumstances (protecting from weather, etc.).

Our team will leave after setup is complete and will return at your chosen teardown time. If you have purchased our transformation service, we will move ceremony florals to the reception space during cocktail hour. No hired items can be moved from one address to another except by our team. Up to 4 team members may arrive for setup, movement, and teardown.

You must notify your venue coordinator of our teardown arrival time. If the venue prevents us from tearing down at the agreed time or imposes limitations on our process, late teardown fees may apply.

Outdoor Installation: If your arch/pillars are installed outdoors, we may secure them with cables and wooden posts. Please allow at least 2 feet clearance in front and behind the arch. Be mindful of cables that may extend from front and back.

Indoor Installation: We require at least 4 feet depth and 7 feet length for safe arch installation. Please confirm with your venue that our hires will fit in your desired space. Refunds will not be issued if items do not fit or cannot be installed.

Eden in the Wilde reserves the right to limit placement of any floral rental if space is limited, ground is uneven, or safety is a concern. We will offer technical recommendations only; venue negotiation is your responsibility.

You agree to allow Eden in the Wilde to use any photographs or recordings captured from your wedding/event for advertising and promotional purposes, including social media and our website.

You represent that you are of legal age and have the right to enter into this agreement. You agree not to use this website for any illegal or unauthorized purpose. We reserve the right to refuse service to anyone for any reason at any time.

Prices are subject to change without notice. We reserve the right to modify or discontinue services without notice. We are not liable for any modification, price change, suspension, or discontinuance of service.

We reserve the right to cancel any contract if we believe obligations cannot be met by either party. If we initiate cancellation, you will receive a full refund (including deposit) minus any actual costs incurred.

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this agreement shall be handled according to applicable UK law.

For questions about these Terms and Conditions, contact us at: hello@edeninthewilde.com